Harness the full potential of remote-enabled automation systems

»The modular SIMATIC Remote Services from Siemens ensure proactive assistance right from the manufacturer throughout a plant´s entire lifecycle. The safe and certified Siemens common Remote Service Platform enables fast, efficient, and profitable support by the Siemens experts.«

Three good reasons for SIMATIC Remote Services from Siemens

  1. Safe platform: The Siemens common Remote Service Platform enables the safe remote connection of the SIMATIC automation system through a certified infrastructure with highest safety standards

  2. Efficient and fast implementation: The Siemens experts connect directly with the SIMATIC automation system – worldwide. Problems can even be solved in a proactive manner.

  3. Worldwide expert knowledge: The Siemens experts' well-founded knowledge is immediately available around the globe. Arival or travel times become a thing of the past.

Reliable and proven

The Siemens common Remote Services Platform:

  • Staged safety and admission concept

  • Collaboration & Customer Web Portal

  • Central monitoring, logging, and reporting

  • Access transparency through email notification

  • Non-interaction through decoupling of networks

  • Cutting-edge safety concept closely following the Industrial Security concept

  • Certified according to ISO 27001

Available support service modules:

  • Starter package (Reactive Support)
    The low-cost entry to modern, efficient support service. The remote desktop support based on the SRS platform provides the basis for rapid fault clearance.

  • Enhanced package (Reactive Support and Managed Services)
    A permanent contact partner is familiarized with the system in advance and knows the installed products, technologies, networks and topologies. That speeds the solving of problems in the same way as the use of special diagnostic tools.

  • Comprehensive package (Reactive Support, Managed Services, and Preventive Module)
    The preventive module covers inspection work in compliane with DIN 31051, for example the proactive inspection of the system condition for transparent display of the system status and recommendation of preventive measures.